Client testimonials
Client Experiences

What Organisations Say After Working With Us

We let our clients describe their experience in their own words. Here is a selection of feedback and detailed case accounts from engagements we have completed.

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8+

Years Operating

70+

Engagements Completed

4.7

Avg. Client Rating

94%

Retainer Renewal Rate

Client Feedback

What Clients Have Said

"The stakeholder mapping session was more useful than I expected. I thought we knew our landscape reasonably well, but working through it with Rajan's team showed us several relationships we had been undervaluing β€” and one that needed significantly more care than we were giving it. The map itself is something we still refer to."

LK

Lim Kah Heng

CEO, Infrastructure Firm β€” Klang Valley

May 2025

"We engaged ostaragroups for the Partnership Strategy Framework when we were in the middle of rethinking how we work with our supplier network. The framework they developed was clear and practical β€” not theoretical. The leadership workshop was particularly good: it helped our management team get aligned on what kind of partnerships we actually want, which had not been a conversation we had properly before."

NT

Nurul Taskeen Md Yusof

Head of Operations, Professional Services β€” KL

April 2025

"We have been on the advisory retainer for four months. It has been useful β€” particularly having someone to talk through things with before important meetings. The pace is unhurried, which suits us. I would have liked a bit more structure in the early months, but Siew Wei adjusted when I mentioned it, and it has felt more consistent since then."

PG

Priya Govindasamy

Director, Financial Services Firm β€” Petaling Jaya

May 2025

"What stood out for me was how direct they were about what we needed to hear. Some of our stakeholder relationships had drifted, and the team at Ostara helped us see why β€” and what we had contributed to that. That kind of honest advisory perspective is not always easy to find."

AZ

Ahmad Zulkifli Baharom

Managing Partner, Corporate Advisory β€” Shah Alam

March 2025

"The framework produced in our engagement has become part of how we prepare for any significant partner conversation. It sounds like a small thing, but having a shared language across our leadership team for what makes a good partnership has made those conversations noticeably easier."

RS

Radha Subramaniam

Head of Strategy, Manufacturing β€” Johor Bahru

April 2025

"We were a bit sceptical at first β€” relationship advisory is not something we had budgeted for before. But the mapping session paid for itself within the first month in terms of the clarity it gave us. We went straight into the retainer afterwards."

CW

Chong Wei Loong

COO, Family Business β€” Kuala Lumpur

May 2025

Case Accounts

Detailed Client Journeys

The following accounts describe the circumstances, approach and outcomes of three representative engagements. Client names and identifying details have been adjusted.

Case 01 β€” Stakeholder Mapping Session

Infrastructure Organisation, Klang Valley

Challenge

The organisation was entering a significant expansion phase and recognised that its stakeholder landscape had grown in complexity. Leadership were not confident they had a shared understanding of who the critical relationships were or what each party expected from the firm.

What We Did

Over ten days, we held three structured discovery sessions with the leadership team and reviewed relevant background material. We mapped 24 stakeholder relationships across six categories, assessing the interests and influence of each. We delivered a visual map and a set of prioritised engagement suggestions in a working session.

Outcomes

The leadership team identified three relationships that were being underserviced and two that could be deprioritised, freeing capacity. Six months later, the map remains in regular use during planning discussions. The organisation subsequently engaged us for the Partnership Framework.

"Having everything in one clear map made it possible to have conversations as a leadership team that we had not had before. That alone was worth it."

β€” CEO, Infrastructure Organisation

Case 02 β€” Partnership Strategy Framework

Professional Services Firm, Kuala Lumpur

Challenge

The firm had grown its network of referral and co-delivery partners informally over several years. A number of those arrangements had become uneven β€” with unclear expectations on both sides β€” and two had ended in ways that left a poor impression. Leadership wanted to reset how they approached partnerships going forward.

What We Did

Over five weeks, we reviewed the history of their partner relationships, facilitated two discovery workshops with the leadership team, and developed a partnership framework document covering partner selection criteria, engagement principles and ongoing health check practices. We delivered a leadership workshop to embed the framework.

Outcomes

In the nine months following the engagement, the firm entered two new partnerships using the framework as a guide and declined three that previously they might have proceeded with. Leadership described the workshop as a significant moment of alignment across their management team on what good partnerships actually look like for them.

"We now have language for what we want from a partnership β€” and more importantly, the confidence to say no when something does not fit."

β€” Managing Director, Professional Services Firm

Case 03 β€” Relationship Advisory Retainer

Family Business, Kuala Lumpur

Challenge

A second-generation family business was managing a complex web of institutional investor relationships alongside long-standing supplier and community connections. The incoming managing director wanted external support as she took on these relationships β€” steady, informed guidance rather than a single project deliverable.

What We Did

We provided advisory support over a six-month retainer, meeting monthly with the managing director and key members of her leadership team. Each month we reviewed the state of key relationships, prepared briefing notes ahead of significant engagements and offered a calm, external perspective on situations as they developed.

Outcomes

By the end of the retainer period, the managing director described feeling considerably more settled in her leadership of external relationships. Two investor relationships that had been uncertain at the start had stabilised. The retainer was renewed for a further three months.

"Having someone to think things through with before important conversations made a real difference. It is the kind of support that is hard to describe until you have had it."

β€” Managing Director, Family Business

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Jalan Bangsar, 59200 KL

Hours

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Credentials

Professional Standards and Affiliations

SME Corp Malaysia

Partnership Award 2023

Recognised for supporting SME partnership development work.

PDPA Compliant

Data Handling Practice

All client data handled under Malaysia's Personal Data Protection Act.

ICCM Asia Pacific

Member 2019–Present

Active professional membership in regional advisory network.

SSM Registered

Since 2017

Registered business entity with the Companies Commission of Malaysia.

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